KSBJ is a non-profit, listener-supported Christian radio ministry in Houston, Texas. Each year, 2,500 people from their volunteer force of 9,300 answer the call to serve at prayer gatherings, concerts, fundraising, and local outreach events.
KSBJ's previous volunteer management system was inadequate and inefficient. "It was difficult to operate," said Steven Gonzalez, Volunteer Manager. "You had to be an IT specialist to do anything with our old system, eCoordinator [by Samaritan Technologies]. It would take three hours just to set up an event. It was hard to craft an email." Literally, hundred of emails went back and forth to fill the openings for major events.